These terms and conditions apply to every order placed through colinstotalsafety.com, whether you’re buying as a retail customer or ordering through an approved trade account. Please read them alongside our Privacy Policy and our Delivery and Returns Policy, which this document cross-refers to rather than repeats. 

1. Who we are 

• Colin’s Total Safety Limited (“we”, “us”, “our”), company number 17410859. 

• Registered office: Unit 20 Apex Court, Woodlands, Bradley Stoke, Bristol, BS32 4JT. 

• Website: colinstotalsafety.com. 

2. Definitions 

• “Goods” means the safety footwear, gloves, PPE, and other products sold on our website. 

• “Retail Customer” means a consumer buying Goods for personal use, outside of a trade or business. 

• “Trade Customer” means a business that has applied for and been approved for a trade account under our Trade Account Application Form. 

• “Order” means a request to buy Goods placed through our website, by phone, or by email. 

3. Placing an order 

Placing an Order is an offer to buy Goods on these terms. A contract is only formed when we confirm your Order, whether by an order confirmation email or by dispatching the Goods, whichever happens first. We may decline or cancel an Order at any time before that point, for example where a Good is out of stock, priced in error, or we suspect fraudulent use. 

If we cancel an Order you’ve already paid for, we’ll refund you in full. 

4. Prices and payment 

• Prices are as shown on the website at the time you place your Order. 

• We accept payment by PayPal. We do not receive or store your full card or PayPal account details. 

• We take reasonable care to make sure prices are correct, but if we discover a pricing error on an Order you’ve placed, we’ll contact you before dispatch to confirm whether you’d like to proceed at the correct price. 

• All prices shown on our website include VAT, for both Retail Customers and Trade Customers. 

Goods remain the property of Colin’s Total Safety Limited until paid for in full, even though risk in the Goods (for example, loss or damage) passes to you once they’re delivered. 

5. Delivery 

Delivery timescales, free delivery thresholds, and courier arrangements are set out in our Delivery and Returns Policy. Delivery dates given are estimates, not guaranteed, and we’re not liable for delays caused by events outside our reasonable control (see section 12). 

6. Cancellations, returns, and faulty goods 

Your right to change your mind within 14 days, and our process for damaged or faulty items, are set out in full in our Delivery and Returns Policy. Nothing in these terms limits your statutory rights under the Consumer Rights Act 2015. 

7. Quality guarantee 

In addition to your statutory rights and the returns process in section 6, we offer a quality guarantee on the Goods we sell. The guarantee is given by Colin’s Total Safety Limited, Unit 20 Apex Court, Woodlands, Bradley Stoke, Bristol, BS32 4JT, and applies to Goods delivered to addresses in the United Kingdom. It is backed by the manufacturer of the Goods. 

What the guarantee covers 

We guarantee that the Goods will be free from manufacturing defects for six months from the date of purchase, which is the date shown on your order confirmation. If a manufacturing defect appears within that period and we accept your claim, we will replace the Good or, where a replacement is not available, issue a refund or a credit. You will not be charged for the replacement or for its delivery. 

How to claim, and the evidence we need 

Contact us using the details in section 16 as soon as the defect appears, and in any event within the six-month guarantee period. Every claim is assessed before it is honoured, and a Good is only replaced or credited where we and the manufacturer are satisfied the fault is one of manufacture rather than wear, damage or the conditions the Good has been used in. To allow that assessment we need: 

• Proof of purchase, such as your order confirmation or PayPal transaction reference. 

• A clear photograph of the Good, showing both the defect itself and the overall condition of the item. The photograph is what confirms the condition the Good is in, and a claim cannot be progressed without one, so please send it with your first message. 

• A short description of the fault, when you first noticed it, and what the Good has been used for. 

• The working environment the Good has been used in, including any substances it has been exposed to. 

We may ask you to send the Good back so that we or the manufacturer can inspect it. If we do, we will pay the return postage. 

What the guarantee does not cover 

The guarantee covers manufacturing defects only. It does not cover: 

(a) Fair wear and tear, including the normal deterioration of soles, linings, stitching, coatings, straps and other wearing or consumable parts. 

(b) Damage caused by using the Good outside the specification, certification or rated level of protection shown on its product listing, including its EN ISO ratings. 

(c) Damage caused by exposure to chemicals, solvents, oils, acids or other substances that the Good is not rated to resist. 

(d) Damage caused by use in heavy manufacturing, industrial or other working environments that the Good is not rated for. 

(e) Misuse, abuse, accidental damage, neglect, or failure to follow the manufacturer’s instructions for use, care, cleaning, storage or inspection. 

(f) Goods that have been altered, modified or repaired by anyone other than us or the manufacturer. 

(g) Cosmetic marks that do not affect the Good’s performance or the protection it gives. 

(h) Goods that have reached the end of the service life stated by the manufacturer. 

(i) Claims made more than six months after the date of purchase. 

Safety footwear, gloves and PPE are rated for particular hazards and environments. Choosing a Good that is rated for the work it will be used for is what keeps it within this guarantee, and we are happy to help you check a rating before you order. 

If we cannot accept a claim 

We will tell you why in writing, and explain what evidence would have been needed. This does not affect your statutory rights, your rights under section 6, or your right to complain under section 13. 

Your statutory rights 

This guarantee is given in addition to your legal rights and does not replace or reduce them. If you are a Retail Customer, the Consumer Rights Act 2015 gives you rights where Goods are not of satisfactory quality, not fit for a purpose you made known to us, or not as described. Those rights are not limited to six months and are not subject to the exclusions above. Where a claim falls outside this guarantee, we will still consider it under section 6 and under your statutory rights. 

Trade Customers 

For Trade Customers, this guarantee sets out our obligations in respect of defective Goods, and applies together with section 10 (Liability). The Consumer Rights Act 2015 does not apply to Trade Customers. 

8. Product information 

We describe Goods, including safety certifications and standards (such as EN ISO ratings), as accurately as we can from manufacturer information. Colours and images may vary slightly from the Goods received. If a Good doesn’t match its description in a material way, this is covered as a faulty or not-as-described item under section 6. 

9. Trade accounts 

• Trade accounts are available to businesses that complete our Trade Account Application Form, including two trade references, which we’ll contact to verify trading history in place of a credit reference agency check. 

• Approved Trade Customers receive 30-day payment terms from invoice date, unless we agree otherwise in writing. 

• We may suspend or withdraw a trade account at our discretion, including for late payment, and may charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998. 

• We may ask an existing Trade Customer to reapply or provide updated references from time to time. 

10. Liability 

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be excluded or limited under English law. 

For Trade Customers, we’re not liable for indirect or consequential losses (such as loss of profit or business) arising from an Order. For Retail Customers, nothing in this section affects your statutory rights. 

11. Intellectual property 

The content of our website, including text, images, logos, and product descriptions, belongs to Colin’s Total Safety Limited or our licensors, and may not be copied or reused without our permission. 

12. Events outside our control 

We’re not liable for any delay or failure to perform our obligations caused by events outside our reasonable control, including supplier or shipping delays, such as the extended delivery times currently affecting some overseas-sourced stock. 

13. Complaints 

If you’re unhappy with an Order, please contact us using the details in section 16 first. Complaints about how we handle your personal data can also be raised with the Information Commissioner’s Office, details in our Privacy Policy. 

14. Governing law 

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. 

15. Changes to these terms 

We may update these terms from time to time. The version that applied when you placed your Order is the one that governs that Order. 

16. Contact us 

• Email: [email protected] 

• Post: Colin’s Total Safety Limited, Unit 20 Apex Court, Woodlands, Bradley Stoke, Bristol, BS32 4JT 

Version Control 

Version	Date	Author	Status
1.1	22 September 2026	Jody Morrow	Approved by Jody Morrow (Head of Compliance) and Rob Morrow (CEO), 22 September 2026. Quality guarantee added at section 7; former sections 7 to 15 renumbered 8 to 16; cross-references in sections 5 and 13 corrected.
1.0	11 September 2026	Jody Morrow	Finalised